Faulty Aircon for 2 out of 3 nights - avoid
One of the cornerstones of a sustainable business is being accountable. For this reason, I’d rate It’s Room Naples 2 stars. I booked for 3 nights, with an evening check-in for mid-July 2023. First night, the air con was not working and it was uncomfortable. Informed the hotel about the aircon not working the next morning, using Whatsapp. Hotel responded that he/she will inspect the following day. Second night, the air con was still not working and … it was unbearable. Hotel fixed the issue on the third day. Apparently the issue was due to “formation of ice on the evaporator”. Third night, we finally had a working air con. After check-out, I contacted the seller to seek partial compensation for the two nights without aircon. Hotel insisted that it wasn’t their fault and that I should have informed them earlier. I have the Whatsapp messages saved and them pushing the blame onto me for not informing them (false) and that this was unavoidable due to the heat (laughable because Naples is known for its hot summers). I paid for a hotel room with aircon. I didn’t get a working aircon in the room for 2 out of the 3 nights. I felt short-changed, especially for the 2 nights without aircon. The repairs to fix the Aircon will benefit the next guest, at my expense. If attention to detail is a selling point for this establishment, it has fallen embarassingly short. If clogged shower drains and having your room located next to the smoking area is your preference, by all means consider this place.